Last updated: 28 July 2026
TVLad ("we", "us", "our") operates tvlad.co.uk ("the Website"). This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data We Collect
We collect minimal data necessary to provide our IPTV services:
- Contact details: Your name, email address, and WhatsApp number when you contact us or subscribe.
- Payment information: Transaction references (we do not store full card details — payments are processed by third-party payment providers).
- Technical data: IP address, device type, and browser information for service optimisation.
- Usage data: Which pages you visit and how you interact with the Website.
2. How We Use Your Data
- To deliver IPTV subscriptions and activate accounts.
- To respond to support enquiries via WhatsApp and email.
- To process payments and issue refunds where applicable.
- To improve our Website and service quality.
- To send important service notifications (e.g., account activation, renewal reminders).
3. Legal Basis for Processing
We process your data under the following UK GDPR lawful bases:
- Contract: To fulfil your subscription agreement.
- Consent: For marketing communications (you can opt out at any time).
- Legitimate interest: For service improvement and security.
4. Data Storage and Security
Your data is stored on secure servers located within the UK and EU. We use SSL encryption (TLS 1.3) for all data transmitted between your device and our servers. Access to personal data is restricted to authorised personnel only.
5. Data Retention
We retain personal data only for as long as necessary:
- Active subscriptions: Duration of subscription plus 12 months.
- Support enquiries: 24 months after last contact.
- Financial records: 6 years (per UK tax law requirements).
6. Your Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access — request a copy of your personal data.
- Rectification — correct inaccurate or incomplete data.
- Erasure — request deletion of your data ("right to be forgotten").
- Restriction — limit how we process your data.
- Data portability — receive your data in a portable format.
- Objection — object to processing based on legitimate interests.
- Withdraw consent — at any time, without giving a reason.
To exercise any of these rights, contact us at hello@tvlad.co.uk.
7. Cookies
Our Website uses minimal cookies. See our Cookie Policy for full details.
8. Third-Party Services
We use the following third-party services that may process your data:
- Payment processors — to handle transactions securely.
- WhatsApp — for customer support communications.
- Google services — for analytics and search console verification.
9. International Transfers
As our servers are located in the UK and EU, your data is protected under UK GDPR. Any limited international transfers are conducted with appropriate safeguards (e.g., Standard Contractual Clauses).
10. Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via email or on this page.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
- Email: hello@tvlad.co.uk
- WhatsApp: +44 7564 977430